
Also the last things said to check my sound card which I also do not know how to do. I have know idea how to check these things, sorry.

It then asked me to ensure that my drivers are properly installed and that the programs that I have recently installed are not conflicting with the drivers configurations. I did see Sound, video and game controllers but it didn't say anything about a conflict or anything like that. The instructions said to check for conflicts and when I opened the device manager it did not tell me there were any conflicts at all.
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so I tried going into the device manager but I really wasn't sure what I was suppose to do when I got there.
